Community Bulletin Board

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EMPLOYMENT

Director of Client Services–A Woman’s Place Under the supervision of the Executive Director, the Director of Client Services is responsible for the operations and growth of AWP’s client specific programming, as well as successful implementation of housing, case management and therapeutic services of the agency. This position provides supervision, support, and consultation for the direct service program staff to ensure seamless services to survivors. The Director works with AWP’s Program Managers to develop and implement effective programs and strategies to serve survivors of domestic violence and human trafficking. This position coordinates programs with outside agencies and community groups and provides community education as necessary. This position provides both clinical and personnel supervision of the direct service staff. Must have the ability to think globally, solve problems and have good decision-making skills, including critical thinking skills.

Responsibilities:

1. Oversee the daily operations of client services including Counseling, First Response, Anti- Human Trafficking and Housing programs.
2. Provide clinical and administrative supervision to client service managers.
3. Develop, expand, and strengthen coordinated case management and comprehensive victims’ assistance.
4. Maintain accurate case records and program statistics in compliance with funding requirements and objectives and submit necessary reports to supervisor.
5. Conduct domestic violence and human trafficking awareness trainings and outreach for community groups and service providers.
6. Ensure seamless operation of the DV program, staff supervision, evaluation, and training.
7. Provide oversight of shelter placement, individual and group counseling, crisis intervention, safety planning, advocacy, shelter and hotline coverage to ensure quality delivery of services and expected outcomes.
8. Maintain accurate records and compile statistical data in a timely manner.
9. Provide monthly reports to supervisor of program’s outcomes and compliance.
10. Monitor and evaluate program performance, improve existing services, and identify new needs.
11. Manage program budgets.
12. Follow all legal and ethical guidelines pertaining to the treatment of youth and families, per state and county requirements (e.g., Child Abuse Report, Duty to Warn, Confidentiality, Grievance Procedures, and Serious Incident Reporting).
13. Develop, manage and recommend an annual budget for Client Services, providing regular income and expense reporting.
14. Prepare program and financial reports as needed.
15. Successfully complete all other duties as assigned.

Qualifications:

1. Commitment to AWP’s Vision, Mission, and Values statements.
2. Validated proficiency in data collection/reporting software related to statistics, trends, outcomes and productivity.
3. Highly motivated and well organized.
4. Program development, evaluation, solid organizational skills, and public speaking.
5. Strong written and oral communication skills.
6. Ability to navigate difficult situations while maintaining quality of services.
7. Successful completion of Domestic Violence Direct Service Training course and continuing educational requirements.
8. Master’s degree in relevant field preferred.
9. Experience working with victim of human trafficking.
10. Five to ten years of progressively responsible non-profit program management experience and staff supervision, including expertise transforming clinical staff into a highly functional team preferred.
11. Bi-lingual and multi-lingual preferred.

Salary: $65,000 plus Benefits

To Apply: Please send resume and cover letter to: Jlocker@awomansplace.org